Credit Cards / Flight Arrival Details

To process your reservation, we require your credit card information. Please note that no reservations will be processed without a valid credit card information and flight arrival details.

Reservation & Cancellation

We process all reservations free of charge. However, if you amend or cancel your reservation once the pre-paid voucher is issued, you may be charged 5% from the total sales amount as an administrative fee. If you cancel your reservation less than 5 - 15 working days on Low Season (45 days on High Season) before your stay or if you do not show up at the hotel, you will be charged 100% of the total paid amount OR for the first unused night.
(As each hotel's cancellation policy varies, we will inform you accordingly upon receipt of your booking form.)
If you need to change your reservation (even when you are already at the hotel), you have to contact a travel agency that represents our service. Full contact information will be provided to you in your pre-paid voucher issued to you. If you do not notify a travel agency specified in your hotel confirmation of any changes, you are liable for the full amount based on your original hotel reservation request.
Once bookings have been paid for and confirmed with the hotel, in the event of early checkout (leaving the hotel earlier for a shorter period than booked) refunds are generally not permitted. However we can consider requests and after discussion with the booking agents and hotels concerned, a proportional refund can sometimes be made. Each case is treated on an individual basis.

Confirmation

This is not an automatic hotel reservation service. We will make your reservation and send you a confirmation within 2 Days.

Payment

We, hk-hotel.com will charge your credit card for the room accommodation and any other services booked with us. Consequently, you must not pay for your room at the hotel. At the hotel itself, you ONLY pay for extras such as room service, Pay TV, etc. If you pay for your room at the hotel, you will be doubly charged, once by us (hk-hotel.com) and once by the hotel. In such a situation, you need to contact the hotel directly in order to receive a refund.